Summary
The principal of Apro Network Professionals has twenty-seven years supporting personal computer systems and networks and started this firm in 1990. Certified Novell Engineer since 1993.* Effective communicator with computer system end-users and technicians. Experienced working independently with branch offices with central Information Technology locations, and within larger corporate settings. Specializes in providing a broad range of services to small and medium size businesses.

• Resolved hardware and software problems for clients
• Recommended hardware and software products for clients
• Installed and configured various network operating systems and applications
  Examples:
  • various MS Windows operating systems from Windows 3.1 to Windows 10, including Windows Servers
  • Microsoft Exchange 2010 and mobile device access to MS Exchange e-mail and calendars
    
  • Portable Device network configurations
    
  • Novell Netware 3, 4, 5
  • Novell Groupwise
  • Arcserve and Backup Exec backup
  • Corporate/enterprise anti-virus solutions
• Installed and configured various network protocols: Ethernet, Token Ring, TCP/IP, IPX/SPX, WPA, 802.11x
• Installed and configured firewall devices (Cisco Pix l, SonicWall, Fortinet Fortigate) and software firewall solutions
  
• Implemented iPhone interface with MS Exchange (e-mail, calendar, contacts) utilizing client security certificate
• Implemented Android smart phone interface with MS Exchange utilizing client security certificate
• Installed and configured various implementations of "WiFi" wireless networking
  
• Troubleshooter on numerous system and networking problems
• Installed and operated FreeBSD systems as Internet servers (Web, POP3, DNS, etc.)
• Designed & hosted World Wide Web pages for clients with various kinds of businesses
• Implemented e-mail systems from initial installation to user training
• Technical editor of three Internet related books for major computer book publishing company
• Arranged and oversaw subcontractor work (wiring, training)
• Taught computer networking at public technical college and in corporate setting

Technical Experience

MS-Windows from 3x to Windows 10 Windows 2008 Server Windows 2000 Server Windows NT Server Windows 2000 Novell Network Operating System LAN Server Network Operating System OS/2 Operating System FreeBSD Operating System DOS, various versions WiFi wireless networking, WPA security

Ethernet Token Ring ISDN Frame Relay DSL HTML DNS Firewall devices (Cisco, Sonic Wall, Fortigate) Routers, switches, hubs E-mail servers

Ethical statement: Providing an ethical service to our clients is as important to us as our technical skills

A code of ethics is available to prospective clients upon request

Past Affiliations
Germantown Chamber of Commerce
Network Professional Association
Independent Computer Consultants Association
Novell - Certified Novell Engineer